Refund Policy

1. Deposits received for Diploma programmes are for the sole purpose of securing a place on a course and are non-refundable and non-transferable, the only exception is if the course is cancelled by the College, in that instance, any deposit paid will be fully refunded.

2. In circumstances when a scheduled programme does not run, the student will be offered a deferral. If the student does not avail of this deferral, a full refund will be offered.
A completed refund application form will be required. Payment will be made as soon as this form is complete. Please allow up to 5 workings day for refund to be processed from date of receipt of completed refund form (see Refund Form at the bottom of this page).

3.IBAT College reserves the right to charge a late payment fee on overdue accounts. In the event of continued non-payment no-service will be applied to your student account, restricting access to materials, not allowing attendance at lectures etc.

4..IBAT College reserves the right to dismiss any student at any time for non-payment of fees or other amounts due.
5. (a) Pre-commencement Deferral: where the full amount for the relevant course has been paid in full, a course placement may be deferred, prior to commencement, for one sitting on condition that IBAT College has received written notification with evidence prior to the commencement date of the course.
No refunds will be made and all funds will be carried forward accordingly.
(b) Post-commencement Deferral: where the full amount for the relevant course has been paid in full, a course placement may be deferred, post commencement, for one sitting on condition that IBAT College has received written notification with evidence post commencement date of the course.
No refunds will be made and all funds will be carried forward accordingly.
(c) Pre or Post-commencement Deferral – course discontinued: Deferrals are conditional on the programme continuing in the future. As stated in (a) and (b) above, once granted, a deferral is only valid for the next available intake. If for any reason the deferred course is discontinued, the applicant will have the following options:
Pre-commencement Deferral and course subsequently discontinued – full refund or transfer to another course is permissible up to the equivalent value to the original course, now discontinued, within 3 months.
Post-commencement Deferral and course subsequently discontinued – a refund on a pro-rata basis taking into consideration the number of classes attended prior to the deferral being granted or transfer to another course is permissible up to the equivalent value to the original course, now discontinued, within 3 months.

6. Cancellation of bookings before arrival: if a cancellation is received at least 14 days prior to the original course start date, the fees will be refunded less the deposit. If a cancellation is received less than 7 days before the original start date then no refund is given.

7. Cancellation after arrival: Once a student has started their course at the Institute they must complete their full course of study. The full course of study is defined as the initial enrolment period. No refund will be given for course fees if a student withdraws from the course before the completion of the full course of study.

8. Where study materials have been supplied to the student, refunds are not available for any amounts paid.

9. Exam fees for Internally Assessed Examinations and Computer Based Exams are strictly non-refundable and non-transferable.

10. Course commencement is dependent on student demand and course fees will not be refunded once a course has commenced.

Please note: Refunds can take up to 30 working days to process.
To contact the IBAT Refunds Accounts Department email refunds@ibat.ie
Please also refer to Terms & Conditions section of our website

The process steps are below:
– An applicant or their agent ordinarily notify the college by e-mail in the first instance. A member of the Admissions team will ask if the person wishes to appeal the decision. If yes, the refund process commences if the appeal is then unsuccessful. If the applicant chooses not to appeal the decision then they proceed immediately to the refund process below.

– When IBAT receives:
1. A completed refund application form (see Refund Form at the bottom of this page).
It is very important that we are provided with a valid IBAN in the bank details section to facilitate a timely transfer.

2. Supporting documentation – A facility exists to attach the relevant document:
(i) Visa refusal letter.
Or
(ii) In the case of a visa refusal due to incomplete documentation in the application, an official email from the relevant Irish Embassy is required to process the refund. Photos of emails are not acceptable for processing refunds.

– IBAT may need to verify the veracity of documentation submitted.
– Payment of refund – As per ILEP regulations, Section 4: Provider Track Record and Governance, sub-section 12

“In the case of a visa refusal or refusal of entry into Ireland, the fees, less any pre-indicated handling charge, must be returned to the student within 20 working days of the request being communicated to the provider.”

– Please note the refund process only commences once the college is in receipt of all documentation listed above and verified, if necessary.

Deposits: Deposits received for English Language programmes are for the sole purpose of securing a place on a course and are non-refundable and non-transferable.

In the case of a visa refusal / withdrawal / cancellation for any international student an administration fee will apply

Administration Fees:
Any Higher Education programme
– Visa Refusal – €250
– Withdrawal/ Cancellation – €250

English language 
– Visa Refusal – €250
– Withdrawal/ Cancellation – €250

Starts when IBAT receives:
1. A completed refund application form (see Refund Form at the bottom of this page).It is very important that we are provided with a valid IBAN in the bank details section to facilitate a timely transfer.
2. Supporting documentation
A facility exists to attach the relevant document:
In the case of withdrawing your visa application an official email from the relevant Embassy is required to process the refund.

– IBAT may need to verify the veracity of documentation submitted.

– Payment of refund – As per ILEP regulations, Section 4: Provider Track Record and Governance, sub-section 12“withdraw from a programme prior to commencement of the programme, shortly post commencement, or during the programme. These provisions must specify the maximum time from receipt of a refund request to the issue of a refund (this must not exceed two months).”

– Please note the refund process commences once the college is in receipt of all documentation listed above and verified, if necessary.

Cancellation of bookings before arrival:
– if a cancellation is received at least 14 working days prior to the original course start date, the fees will be refunded less the €250 administration fee.
– If a cancellation is received 13 working days or less prior to the original course start date, then no refund is given

– Cancellation after arrival: Once a student has started their course at the Institute they must complete their full course of study. The full course of study is defined as the initial enrolment period. No refund will be given for course fees if a student withdraws from the course before the completion of the full course of study.-

ATU programmes at IBAT campuses in Dublin
A student attending an ATU accredited programme on the IBAT College Dublin Campus agrees to be bound by the following refund terms:
1. International Students Visa Refusal:
The process steps are below:
– An applicant or their agent ordinarily notify IBAT college by e-mail in the first instance. A member of the IBAT Admissions team will ask if the person wishes to appeal the decision. If yes, the refund process commences if the appeal is then unsuccessful. If the applicant chooses not to appeal the decision, then they proceed immediately to the refund process below:

When IBAT receives:
1. A completed refund application form (see Refund Form at the bottom of this page).
It is very important that we are provided with a valid IBAN in the bank details section to facilitate a timely transfer.  The IBAN should be the same as where the original funds were received from.
 
2. Supporting documentation – A facility exists to attach the relevant document:
(i) Visa refusal letter.

Or

(ii) In the case of a visa refusal due to incomplete documentation in the application, an official email from the relevant Irish Embassy is required to process the refund. Photos of emails are not acceptable for processing refunds.

– IBAT may need to verify the veracity of documentation submitted.
– Payment of refund -As per ILEP regulations, Section 4: Provider Track Record and Governance, sub-section 12

“In the case of a visa refusal or refusal of entry into Ireland, the fees, less any pre-indicated handling charge, must be returned to the student within 20 working days of the request being communicated to the provider.”

– Please note the refund process only commences once IBAT college is in receipt of all documentation listed above and verified, as necessary.

2. International Students Withdrawal of a visa application:
The process steps are below:
1. A completed refund application form (see Refund Form at the bottom of this page).
It is very important that we are provided with a valid IBAN in the bank details section to facilitate a timely transfer.  The IBAN should be the same as where the original funds were received from.


2. Supporting documentation
A facility exists to attach the relevant document:
In the case of withdrawing your visa application an official email from the relevant Embassy is required to process the refund.

– IBAT may need to verify the veracity of documentation submitted.
– Payment of refund –As per ILEP regulations, Section 4: Provider Track Record and Governance, sub-section 12

“withdraw from a programme prior to commencement of the programme, shortly post commencement, or during the programme. These provisions must specify the maximum time from receipt of a refund request to the issue of a refund (this must not exceed two months).”

– Please note the refund process commences once IBAT college is in receipt of all documentation listed above and verified, as necessary.

3. Cancellation of bookings before arrival:
– if a cancellation is received at least 14 working days prior to the original course start date, the fees will be refunded less the €250 administration fee.
– If a cancellation is received 13 working days or less prior to the original course start date, then no refund will be provided.

4. Cancellation after arrival:
– Once a student has started their course, they must complete their full period of study. No refund will be given for course fees if a student withdraws from the course before the completion of the full period of study.

5. Cancellation by provider:
If a course does not commence because a:
1. minimum number of people were not recruited.
2. course is discontinued.

a full refund will be provided to all persons.
Please refer to Protection of Enrolled Learners section on the Terms & Conditions.

6. Exceptional basis:
– On an exceptional case-by-case basis requests for refunds can be considered. Please refer to exclusions as outlined in the Terms & Conditions, Events Outside the College’s Control.

– Students who have obtained an extension or renewal to their visa as a result of paying for a course cannot cancel the programme and will not be entitled to any refund.

– In the case of students that commence a course and then receive a visa refusal decision later a pro-rata refund will be paid subject to completion of the refund process as outlined above.

– The refund amount will be the course fee paid less the following deductions, (i) pro-rata fee for number of weeks in attendance,
(ii) Protection of Enrolled Learner Fee.
(iii) Administration Fee (Refer to Deposits and Administration Fees for Undergraduate and English Language Courses section)
(iv) Medical Insurance (if purchased through college)